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I requested a repair to my garage door. A mechanical part was making a loud noise immediately when the door was opened or immediately when the door closed. The repair man showed up on time. He adjusted the chain. He asked if I wanted him to lubricate my door. I said yes. He sprayed lubricant on each of the joints of the garage door. He put grease on the bottom of the track that held the chain. The noise went away. Two days later, the same mechanical noise came back. I sent my Ray Smith, the owner an email that said I had a problem and needed to speak to someone. I got a reply from Christie and she gave me a phone number to call. I called and spoke with “Brittany” (I think that was her name). She said she would have to refer my request for a refund from a manager/supervisor. She said they would call me back. At the same time I asked for a quote for a replacement garage door opener and the cost of installation. Without asking me what model/manufacturer I wanted, she quoted a price and she told me that she did not need my information. The price was more than $300 more than the price I had just determined for the unit and installation at Lowes. I said I would wait for a manager/supervisor to call. On Oct 3rd I send an email back to Ray Smith. I stated that if I had not heard from a manager/supervisor by 5 pm on Oct 4th…. regarding my refund request, that I would submit a negative review about his company. No one called or emailed.